Our Commitment to You

At PharmaCare, we are committed to delivering safe, reliable, and high-quality service for your ADHD medication needs. If you ever feel dissatisfied with any aspect of our service, we want to hear from you. Your concerns matter to us, and we promise to handle them fairly, promptly, and transparently.

Please note: If you or someone else is experiencing a medical emergency, please call 999 immediately.

How to Raise a Concern or Complaint

If you have a concern or complaint about our service or products, you can reach out to us in the following ways:

  • Email: info@pharma-care.co.uk
  • Phone: (+44) 782 201 1271 (Monday–Friday, 9:00 AM – 5:30 PM)
  • Post: First Floor, Middle Office, 32-36 Chorley New Road, Bolton, BL1 4AP

What Happens Next?

  1. Acknowledgement: We will confirm we’ve received your complaint within 2 working days.
  2. Investigation: Our team will review your complaint carefully and may contact you for more details if needed.
  3. Resolution: We aim to resolve most complaints within 5 working days. For more complex issues, we’ll keep you updated with progress and expected timelines.
  4. Review: If you’re not satisfied with our response, you can ask for a senior team member to review your case.

Further Steps

If after the internal review you remain unhappy with the outcome, you have the right to escalate your complaint to the General Pharmaceutical Council:

General Pharmaceutical Council
1 Lambeth High Street
London SE1 7JN
Phone: 020 7572 2322
Website: https://www.pharmacyregulation.org/

Confidentiality and Respect

We handle all complaints confidentially and with respect. Raising a concern or complaint will never affect the care or service you receive from PharmaCare.

Your Feedback Matters

Whether positive or critical, your feedback helps us improve. Please don’t hesitate to share your experience with us — it’s how we get better for you.